カスタマー・エクスペリエンス スペシャリスト

✨ Job Offer: Operations Specialist for TX SCARA ✨

This position focuses on ensuring that clients (convenience stores) can continuously and effectively utilize "TX SCARA," a beverage display solution for convenience store backyards. The role involves stabilizing on-site operations after solution implementation, maximizing economic benefits, and building mechanisms to support future business expansion.

The employer for this position is Model T Operations, a wholly-owned subsidiary of Telexistence.

🚀 Job Responsibilities 🚀

• Support solution implementation and operation at assigned stores, identify issues arising on-site, and execute resolution plans involving relevant departments.
• Continuously monitor KPIs for operational efficiency after implementation and observe the reality of store operational process improvements, including discrepancies between data and reality, to achieve stable operations.
• Promptly detect issues occurring at stores after implementation, provide feedback to relevant departments, and resolve them quickly.
• Analyze the economic benefits and operational efficiency improvements from TX SCARA implementation, translate these findings into client (retail business owner) language, and lead process improvements by engaging the on-site teams.
• Conduct on-site visits to assigned stores, set up and manage regular meetings with clients, which may involve domestic business trips. Create necessary manuals and white papers for internal and external use.

💪 Required Skills 💪

• Document creation using Excel (Google Spreadsheet) and PowerPoint.
• Data entry using Excel (Google Spreadsheet).
• Proactiveness in visiting sites promptly to solve issues, a challenging spirit that embraces unfamiliar tasks, and a drive to take action.
• Communication skills to engage multiple stakeholders with differing interests (e.g., on-site staff, clients, internal departments) and achieve common goals.
• Ability to understand the company's mission and translate it into one's own work.

🌟 Preferred Skills 🌟

• Experience in convenience stores or other retail stores, such as a supervisor role, in a store-related department at headquarters, or as a store manager.
• Ability to manage projects by adapting to changing priorities and external environments.
• Experience in services utilizing robotic or IoT products, or experience in implementation support consulting for web or IT services.

We believe that those with experience in the retail industry現場 have a strong sense of the challenges related to labor shortages and productivity improvement in this sector. We hope you will leverage your real-world experience to help us solve challenges across the entire retail industry.

The work location is the head office (Heiwajima, Ota-ku, Tokyo), but it may change to other locations designated by the company.

Job responsibilities may change after joining the company. This includes changes in scope of responsibility, reporting lines, or team assignments.